Question 1

What is Trulyfree.com?

Accepted Answer

Trulyfree.com is a marketplace built for conscious shoppers that connects you directly with mission-driven brands. We champion small businesses, reward members in real-time with Talents for every purchase, and make it easy to shop products that align with your values.

Question 2

Is Trulyfree.com the same as trulyfreehome.com?

Accepted Answer

No! Truly Free Home is our sister brand that creates non-toxic cleaning supplies for a healthier home. As we built Truly Free Home, we saw a bigger need to connect conscious shoppers directly with mission-driven brands, which inspired the creation of TrulyFree.com, the marketplace for conscious living. You can purchase Truly Free Home products directly on our marketplace at TrulyFree.com or from TrulyFreeHome.com. If you have a previous subscription on trulyfreehome.com, it will not be synced to your account on the marketplace.

Question 3

Why is it called Truly Free?

Accepted Answer

We call it Truly Free because we believe being "truly free" is a way of living. In today's world, major corporations often limit our choices and control what we see and buy. Truly Free exists to give people the freedom to shop consciously, support brands that share their values, and make choices that feel honest, intentional, and truly free.

Question 4

How is Truly Free different from other marketplaces?

Accepted Answer

Truly Free is built on fairness, connection, and real rewards. We give 1% of all revenue back to our members in real time through Talents, our built-in reward currency, and a minimum of 1% back on every purchase. Unlike other marketplaces, we connect customers and brands directly through social features and messaging, creating a true free market where everyone can buy, share, and connect on equal ground.

Question 5

What is Truly Free's Mission?

Accepted Answer

Our mission is to create the most transparent and fair marketplace that empowers people to shop with their values, support mission-driven brands, and get rewarded for shopping consciously. We believe commerce should serve people, not corporations, by making it easy and rewarding to do good with every purchase.

Question 6

What is the Truly Free Membership?

Accepted Answer

The Truly Free Membership was created to reward conscious shoppers. Members get exclusive savings with member pricing, earn Talents on every purchase, can grow their rewards through referrals, and even earn Talents when they're not shopping. It's our way of giving back to those who choose to shop with purpose.

Question 7

Why should I become a member on Truly Free?

Accepted Answer

Truly Free members get exclusive savings on brands and products that align with their values. We reward members with at least 1% back in Talents on every purchase and distribute 1% of our total revenue among all members in real time. Becoming a member means your earnings grow with us while supporting a mission for better, more conscious shopping.

Question 8

What are Talents and how can I use them?

Accepted Answer

Talents are our digital reward currency. You can track your Talents in your wallet and use them toward any purchase at any time. They never expire and you're free to spend them however you choose. Members earn Talents by shopping consciously, sharing Truly Free with others, and just for being a member, making every action on the marketplace more rewarding.

Question 9

How do I become a member?

Accepted Answer

Becoming a member is simple, there's no extra step required. When you make your first purchase, the Truly Free Membership is automatically added to your cart so you can access member savings right away. You don't need to buy a product to join, your membership is already in your cart and ready to activate your rewards.

Question 10

How do subscription products work on Truly Free?

Accepted Answer

Many products on Truly Free offer a Subscribe & Save option for even greater savings. When you activate a subscription, you'll save more automatically and can choose the delivery frequency that fits your needs. Subscriptions can be managed, updated, or canceled anytime in your profile under Subscriptions.

Question 11

Are all the products on Truly Free non-toxic?

Accepted Answer

No, not all products on Truly Free are non-toxic. At Truly Free, we don't want to be the arbiter of truth, but rather provide freedom and transparency so you can choose what's best for you. We champion mission-driven brands that align with our values and offer detailed product information to help you shop consciously and confidently.

Question 12

Do Truly Free products have certifications?

Accepted Answer

Many products on Truly Free have earned third-party certifications that reflect their commitment to quality and integrity. You can learn more about a product's certifications on its details page and explore the seller's profile to understand their mission and ensure you're shopping with the values that matter most to you.

Question 13

How can I learn more about a product on Truly Free?

Accepted Answer

You can learn more about any product on its product listing page, where you'll find detailed information, social content, customer reviews, and frequently asked questions. You can even ask the seller a question directly on that page to get the insights you need before making a purchase.

Question 14

What type of product categories can I shop on trulyfree.com?

Accepted Answer

On Truly Free, you can shop a wide variety of everyday essentials, from household goods and personal care to vitamins, supplements, healthy alternatives, and more. Our catalog is growing every day with new products and sellers joining the marketplace to meet your conscious lifestyle needs.

Question 15

What type of brands sell on Truly Free?

Accepted Answer

Truly Free features a curated community of mission-driven brands that share our commitment to transparency, quality, and conscious living. Every purchase comes directly from the brand, no drop shipping or middlemen. We partner with a wide range of businesses that reflect different values and lifestyles, so you can shop freely and intentionally.

Question 16

How are brands selected to sell on Truly Free?

Accepted Answer

Brands are chosen based on several factors, including their mission, product category, and alignment with our customers' values and needs. We work directly with each brand through our onboarding process to ensure a free, transparent, and trusted experience for both shoppers and sellers.

Question 17

How often are new stores added?

Accepted Answer

New stores are added to Truly Free every week, so there's always something fresh to explore. We're constantly welcoming new mission-driven brands and small businesses that bring unique products, stories, and values to the marketplace. From everyday essentials to new discoveries, there's always a reason to check back and see what's new on Truly Free.

Question 18

How can I learn more about the sellers on Truly Free?

Accepted Answer

You can learn more about our sellers by visiting their storefronts on Truly Free Social. We created Truly Free Social to offer an authentic, algorithm-free space where you can explore brands' stories, missions, and products through organic content and real connections, helping you shop more consciously and confidently.

Question 19

Where does Truly Free ship?

Accepted Answer

Currently, Truly Free ships orders within the United States. We're actively working to expand shipping options so we can serve more customers in the future.

Question 20

How long does shipping take?

Accepted Answer

Shipping times on Truly Free vary depending on the seller. Each brand manages its own fulfillment, but we incentivise all sellers to ship promptly so you receive your products in a timely manner. You can track your orders anytime under your profile in My Orders for the most up-to-date shipping information.

Question 21

What is the Truly Free return policy?

Accepted Answer

Truly Free offers a 30-day free return policy. If you're not completely satisfied with your purchase, you can initiate a return within 30 days for a full refund — no hassle, no fees.

Question 22

Do members get free shipping?

Accepted Answer

Currently, free shipping isn't available on all products. Each seller sets their own shipping rates, though many offer free shipping on select products or orders. We're continuously working with our sellers to expand free shipping options for our members whenever possible.

Question 23

What payment methods does Truly Free accept?

Accepted Answer

We accept all major credit cards, Google Pay, and Apple Pay depending on your device.

Question 24

How do I track my Truly Free order?

Accepted Answer

You can track your order anytime by visiting My Orders in your profile on Truly Free. You'll also receive email updates throughout the fulfillment process, keeping you informed from the moment your order is placed until it arrives at your door.

Question 25

Are there any restrictions to using my Talents for purchasing orders?

Accepted Answer

No, there are no restrictions when using your Talents for extra savings. You can apply Talents to any purchase at any time, and they never expire. You can easily track your earnings in your wallet on Truly Free. Please note, Talents can't be transferred to another member, and your wallet balance will be removed if your membership is canceled.

Question 26

How does Truly Free ensure product quality?

Accepted Answer

Every purchase on Truly Free comes directly from the brand itself, ensuring authenticity and product integrity. We collaborate closely with each brand during onboarding to confirm they align with our values and meet the expectations of our conscious community. By providing transparent product information and partnering only with trusted sellers, we help you shop confidently and with clarity.

Question 27

How can I report a problem with my order?

Accepted Answer

We want to ensure you have the best experience when shopping on Truly Free. If there are any issues or questions with your order, please contact us and we will get them resolved quickly.

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